1. Introduction
Coomera Specialist & Diagnostic Centre is committed to protecting the privacy and confidentiality of all personal information we collect.
This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). It outlines the types of information we collect, how we collect it, why we use it, and the rights you have regarding your personal information.
By using our services, visiting our clinic, or interacting with our website, you agree to the terms of this Privacy Policy.
2.What Information We Collect
We collect personal, sensitive, and health information necessary to deliver safe, high-quality healthcare. This may include:
Personal Information
- Full name
- Date of birth
- Residential and postal addresses
- Email address
- Contact phone numbers
- Emergency contact details
Health and Medical Information
- Medical history
- Current and past treatment details
- Medication information
- Referral letters
- Diagnostic results and specialist reports
- Medicare and health fund details
Financial and Administrative Information
- Billing information
- Medicare and DVA claims
- Private health insurance details
Website & Digital Information
- IP address and device information
- Cookies and website usage analytics
- Online enquiry form responses
- Appointment booking details
3. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from You
- New patient registration forms
- Online enquiry or appointment forms
- Telehealth consultations
- Phone calls, emails, or in-person conversations
- Medical documents you provide
From Third Parties (where permitted)
- General practitioners
- Specialists & allied health providers
- Pathology and imaging services
- Hospitals or healthcare facilities
- Medicare, My Health Record, and health funds
Website and Digital Tools
- Analytics tools that track traffic patterns
- Cookies that store browsing preferences
- Online bookings or submission forms
4. Why We Collect, Use, Hold & Share Personal Information
CSDC collects and handles your information for purposes including:
Providing Clinical Care
- Assessing, diagnosing, and treating medical conditions
- Coordinating care with specialists, GPs, hospitals, and allied health providers
Practice Administration
- Appointment scheduling
- Billing and payments
- Medicare, DVA, and private health claims
Communication
- Sending appointment reminders
- Following up on test results
- Providing clinical instructions, updates, or referrals
Legal & Regulatory Compliance
- Meeting obligations under healthcare regulations
- Reporting requirements under law
- Managing practice quality and safety standards
Website & Service Improvement
- Analysing website usage to improve user experience
- Enhancing clinical and administrative systems
5. How We Store and Protect Personal Information
We take reasonable steps to safeguard your information from loss, misuse, and unauthorised access.
Security Measures Include:
- Secure electronic medical record systems
- Password-protected databases
- Access restricted to authorised staff only
- Staff training in privacy and confidentiality
- Encrypted storage and secure backups
- Confidentiality agreements for all team members
6. Accessing and Correcting Your Personal Information
You have the right to:
Access Your Information
You may request access to your health records or personal information at any time. We will respond within a reasonable period, as required by the APPs.Request Corrections
If you believe any information we hold is inaccurate, incomplete, or outdated, you may request a correction. We will take reasonable steps to update it. To request access or amendments, please contact us using the details provided below.7. How to Make a Privacy Complaint
If you have concerns about how your information has been handled, you may lodge a complaint with us.
How We Handle Complaints
- Submit your complaint in writing to the Practice Manager.
- We will acknowledge receipt within a reasonable timeframe.
- We will investigate the matter and provide a written response.
- If you are not satisfied, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legislation, technology, or clinic operations. The updated version will be published on our website. Continued use of our services indicates acceptance of any changes.
9. Contact Information
For privacy enquiries, access requests, corrections, or complaints, please contact:
Coomera Specialist & Diagnostic Centre
Email: info@csdc.com.au
Phone: 07 5638 5325
Address: Level 2, above Doctors at Coomera Shop 2/21 Coomera Grand Drive, Upper Coomera, Qld, 4209
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Level 2, above Doctors@Coomera
Shop 2/21 Coomera Grand Drive, Upper Coomera, Qld, 4209 (Next To ALDI) - info@csdc.com.au
- Monday – Friday: 8:00 AM to 5:00 PM Saturday: By appointment only Sunday & Public Holidays: Closed
- (07) 5638 5325